Privacy Policy

At Crystal Istanbul, we respect your privacy and are committed to protecting your personal data

This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect your data when you visit our website or use our services. By accessing and using this website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you use our website, book an appointment, or contact us for inquiries. The types of personal data we may collect include:

  • Personal Identification Information: Such as your name, email address, phone number, and other details you provide through forms or during communication.
  • Health Information: If you seek medical or cosmetic services, we may request certain health-related information to tailor our offerings to your needs.
  • Usage Data: We may collect information on how you use our website, such as IP addresses, browser type, device information, and browsing activity, to improve user experience and analyze website performance.
  • Payment Information: When making payments for services, we may collect payment details, but these are processed securely through trusted third-party payment processors.

2. How We Use Your Information

The personal data we collect is used to provide, improve, and personalize our services. The main ways we use your information include:

  • Service Provision: To process your requests, book appointments, and provide medical or cosmetic services.
  • Communication: To respond to inquiries, send appointment reminders, follow up after treatments, and notify you about updates or promotions.
  • Website Improvement: To enhance user experience, improve our services, and analyze user engagement with our website.
  • Marketing: With your consent, we may send promotional content, offers, and newsletters via email or other channels. You can opt-out of receiving marketing communications at any time.

3. Data Protection and Security

We are committed to safeguarding your personal data and ensuring its security. We implement industry-standard security measures, including encryption and secure servers, to protect your information from unauthorized access, alteration, or destruction.

However, no method of electronic transmission or storage is 100% secure, and while we strive to protect your data, we cannot guarantee complete security. We advise you to be cautious when sharing sensitive personal information online.

4. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist in operating our website, processing payments, sending emails, and providing medical services.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owners. We will notify you of any significant changes to our Privacy Policy as a result.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us track website usage patterns, improve site performance, and personalize your visit. You can manage cookie preferences through your browser settings, though disabling cookies may limit some features of the website.

6. Your Rights and Choices

You have the right to control how we use your personal data. Depending on your location, you may have the following rights:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
  • Opt-out of Marketing: You can unsubscribe from our marketing emails at any time by following the opt-out instructions in the messages or contacting us directly.

7. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely dispose of it.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights related to your personal data, please contact us at:

Email: info@meral.clinic
Phone: +90 531 319 13 84

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